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Job Summary
Key Responsibilities:
- Manage and assist with collection projects
- Implement appropriate collection strategies and campaigns
- Load campaigns; send emails/sms’s, monitor productivity and provide daily stats
- Conduct call audits and provide coaching
- Conduct High Risk calls/queries and escalating to the relevant departments
- Compile, analyze and submit reports to Management
- Manage and maintain payments on various systems
- Manage and maintain Collection systems
- Manage the collection staff
- Monitor staff time keeping and absenteeism etc.
- Monitor Agent: - Productivity, Collections, talk time and debit orders
- Manage poor performance
Competencies:
- Must be knowledgeable in collections campaign management in terms of predictive and manual dial
Behavioural Requirements :
- Communication and written skills
- Leadership
- Problem Solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
Key Requirements:
- Grade 12
- Debt recovery qualification will be an advantage
- Must be knowledgeable of managements and dialer capability
- Must have at least 2-3 years Supervisory / Team Leader experience in collections
- Experienced in various payment channels
- Be able to work under pressure
- Computer literate – sound excel knowledge will be an advantage
- Knowledge of Excalibur and CAS will be an advantage
- Fluent in the English and Afrikaans language
Lewis Stores (PTY) Ltd
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