Timekeeper Analyst Job Description

The Timekeeper Analyst will monitor and record employee work hours, analyze timekeeping data, ensure compliance with policies and regulations, resolve discrepancies, and support workforce management with accurate data and insights. The role requires strong analytical skills, attention to detail, and proficiency in timekeeping systems and data analysis tools.

The Timekeeper Analyst is key to ensuring accurate employee time tracking and compliance with regulations. Responsibilities include maintaining timekeeping records, resolving discrepancies, and providing insights to enhance payroll and workforce management. This role supports our 24x7 operations across multiple global locations, playing a crucial part in optimizing workforce efficiency and ensuring accurate payroll.

Job Responsibilities and Requirements:

• Monitor and record employee work hours using the company’s timekeeping system.
• Ensure timely and accurate entry of clock-in, clock-out, and break times.
• Conduct regular audits of timekeeping records to ensure completeness and accuracy.
• Analyze timekeeping data to identify trends, discrepancies, and opportunities for improvement.
• Generate reports on employee time, absences, and turnover rates.
• Ensure adherence to all relevant labor laws and company timekeeping policies.
• Escalate and resolve any discrepancies or policy violations with appropriate actions.
• Investigate and resolve any discrepancies in time entries.
• Liaise with employees and supervisors to rectify timekeeping issues promptly.
• Train employees and supervisors on the use of the timekeeping system and related policies.
• Develop and maintain training materials and user guides.
• Provide ongoing support to system users to ensure operational efficiency.

Timekeeper Analyst Qualifications

• Minimum 1-2 years in a Contact Center environment, preferably with experience in workforce management.
• Proven experience with timekeeping functions and data analysis.
• High school diploma required; a Bachelor’s degree in Business Administration, Human Resources, Data Analytics, or a related field is preferred.
• Proficiency in Microsoft Excel and other MS Office applications.
• Familiarity with labor laws and regulations relevant to timekeeping and payroll.
• Strong analytical, problem-solving, and critical thinking abilities.
• Capable of conducting thorough investigations and resolving issues efficiently.
• Demonstrates a consistent focus on delivering measurable results within strict deadlines.
• Excellent at communicating complex concepts clearly and effectively.
• Strong interpersonal skills, with the ability to collaborate effectively across teams.
• Independent and proactive in managing tasks.
• Exercises sound judgment; knows when to escalate issues to leadership.
• Able to maintain confidentiality and discretion in handling sensitive information.
• Ability to plan, organize, and prioritize work in a fast-paced, deadline-oriented environment.
• Willing and able to work flexible hours to support a 24/7 global operation.

Please review the outlined responsibilities and qualifications. While this represents our ideal candidate profile, we remain open to considering individuals who may not meet every listed requirement but demonstrate strong experience, potential, and a proven ability to succeed in the role.