Job Summary
We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.
Minimum Requirements:
- Grade 12/Matric
- Bachelor’s Degree in Business or related field
- 5-10 years of management experience
- 10-12 years in collections or financial services
- Strong leadership and commercial awareness in unsecured collections and recovery
- Proficient in Microsoft Office and good communication skills
Key Responsibilities:
- Implement performance and consequence frameworks to address underperformance
- Develop and execute action plans for team development and retention
- Achieve collections and financial targets while optimizing productivity
- Manage performance, compliance, and team workload
- Regular client interaction and reporting on operational performance
- Ensure regulatory compliance and internal policy adherence
- Identify talent and nurture successors for future growth.
This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.
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