Training Coordinator (Training Team Lead) - US BPO - US Hours - CPT
Dash BPO South Africa (Pty) Ltd Friday, 22 November 2024 1Job Summary
Summary / Objective
The role involves managing a range of administrative and program management tasks. The coordinator will assist in planning and organizing all Training & Development (T&D) programs and activities and perform key operational duties for the department. The primary goal is to ensure effective management of programs according to the organization's standards across all regions.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Support the planning and coordination of all T&D programs and activities.
Ensure adherence to policies and practices across the region concerning T&D expenditures.
Maintain the budget and track expenditures and transactions.
Foster positive relationships within the team and with external parties.
Schedule and organize meetings and events and manage agendas.
Provide consultative services to all employees on T&D policies and procedures.
Facilitate communication between employees and management, including guiding managers and employees on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance.
Perform additional duties as assigned by management.
Competencies
Strong communication skills
Business acumen
Initiative and execution management
Authenticity, openness, adaptability, and flexibility
Ability to build collaborative relationships
Understanding of the business
Qualifications
Relevant degree or equivalent work experience
Bilingual in English (B1), with proficiency in both oral and written communication
Proficient in MS Office and other computer skills.
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