Job Summary
SPA MANAGER
V&A WATERFRONT - Cape Town - Western-Cape (ZA)
Starting Date: A.S.A.P
TRADING HOURS & SHIFTS:
- Monday - Friday 09:00 - 19:00 (open/close shift)
- Saturday 09:00 - 17:00
- Sunday CLOSED - may change based on seasonal or operational requirements
REPORTS TO: Owner
REMUNERATION & COMPANY BENEFITS:
- Market Related Basic Salary
- Turnover Commission
- Annual Incentive Bonus (after one year of employment)
MINIMUM REQUIREMENTS:
- Beautifully groomed & professionally presentable
- Confident in communicating with guests, employees and managers of other departments
- Managerial experience of a high-end salon or day spa is essential
- Certification from a recognized Training facility with qualifications in either Spa / Beauty / Cosmetology / Spa Management
- Computer literate with booking systems, emails and reports
- Own, reliable transport for traveling to Central Business District
- Must be able to fill in and perform treatments when operationally required
NICE TO HAVE:
- City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP or similar accredited education
- Knowledge of and ability to sell spa products
- Cruise Ship employment experience - highly beneficial
- Knowledge of spa & salon procedures and ability to perform them where operationally required
- International employment experience (land/sea)
SKILLS & ABILITIES:
- train employees on spa protocols and follow up on company brand trainings
- lead and develop employees and services
- focus attention on guest needs - maintain rapport with guests
- promote positive relations with all individuals who approach the Spa
- perform job functions with minimal supervision
- Achieve and maintain targets
- Demonstrated comprehension of revenue and budgets
- Basic HR functions including employee relations, recruitment, assessments and evaluations
- Maintain profitability
- Implement compliance and safety protocols
- Oversee facility maintenance
- Inventory and stock control