Account Manager / Project Manager - (Human Resources/Labour Consultants Industry)

Key focus areas: Employee Contracts (drafting and renewing), Mobilizing staff for projects;

Location: Durban, Musgrave Area

Contract: 6 months

Job Overview:

Account Managers are the primary point of contact for clients, and they find opportunities to increase sales and implement cost-saving measures for their company. They act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They improve the overall customer experience.

Key Responsibilities:

Customer Liaison:

• Identify opportunities to grow the portfolio
• Improve customer service, through a heightened focus on accuracy and on time delivery.
• Reduce debtors’ days by ensuring that client payments are being made as per agreed MSA terms of service.
• ISO – Recognise opportunities for improvement WRT systems, processes, automation, and work with the automation team to progress towards operating solely on the CRM system.

Responsible for the day-to-day management of client contracts.

• Liaise with clients to support the implementation of the delivery plan and grow client numbers, income, and attainment targets.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Ensure service delivery is in line with standard terms and conditions outlined in each client MSA.
• Identify new business opportunities with existing clients to expanding service offering.

Contractor Liaison:

Objectives

• Improve service deliver by focussing on reducing turnaround time of contractor onboarding and resolving queries.
• Improve compliance WRT contracts, payroll and immigration.
• Ensure improvements are made to accuracy WRT processing of timesheets.

Duties and Responsibilities:

Responsible for facilitating the mobilisation and termination of client contractors

• Ensure onboarding of contractors is being managed effectively.
• Ensure that all documentation required to onboard contractors are received and processed.
• Ensure that immigration processes are followed in accordance with immigration law relevant to country.
• Ensure that flights and accommodation are booked and that contractors receive relevant documentation.
  
  

Responsible for resolving day to day contractor payroll and tax queries.

• Assist contractors with salary payment and queries.
• Ensure salary payments made to contracts are correct.
• Audit timesheets where necessary to identify and resolve salary payment issues.
• Provide timeous feedback to contractors with information relevant to resolution of payment queries.

Responsible for ensuring that all relevant documents issued to contractors comply with regulatory requirements.

• Ensure that contractors are issued with valid contracts of employment.
• Ensure that contractors are issued with valid visas and permits.
• Follow up to ensure that contractors have been taxed correctly and that tax payments are paid over to the correct authority.

Responsible for ensuring compliance re statutory payments made to relevant government entities

• Submit proof of payments to clients as confirmation that taxes and statutory payment are being made.
• Calculate tax per country and load tax payment to relevant entities.
• Responsible for ensuring that contractors are paid accurately and on time.
• Ensure that timesheets are processed and submitted to payroll timeously.
• Ensure payroll calculations are correct and that finance releases salaries on time.

Qualifications and Experience:

• Minimum 3 years of experience in client account administration.
• Experience in mobilizing contractors or organizing travel/visas into Africa, or experience in a heavy engineering project environment managing employee/contractor contracts in Africa.

Skills and Competencies:

• Skills: Proficiency in Microsoft Office Suite, excellent written and verbal communication, strong numeracy skills, and relationship-building abilities.
• Competencies: Customer focus, problem-solving, attention to detail, proactive approach, trustworthy, and strong decision-making skills.

Join our team and help us deliver exceptional service to our clients while growing your career in a supportive and dynamic environment!