We are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for our diverse operations.

Principal Accountabilities

• Financial Record Keeping: Maintain accurate and up-to-date financial records for the call center’s operations across multiple markets.
• Record and reconcile financial transactions, ensuring precision and compliance with relevant accounting principles.
• Allocate costs accurately across the multiple markets based on prescribed methodology.
• Meet month-end submission deadlines.
• Budgeting and Forecasting: Collaborate with department heads to develop and manage budgets for each market served by the call center.
• Assist in the preparation of financial forecasts and variance analyses to support strategic decision-making.
• Financial Reporting: Prepare regular financial reports, and analyses for internal stakeholders and management.
• Ensure timely and accurate submission of financial reports to regulatory bodies as required.
• Compliance: Stay informed about relevant accounting regulations and standards in each market to ensure compliance.
• Work with external auditors to facilitate audits and address any audit-related inquiries.
• Cross-Functional Collaboration: Collaborate with other departments, such as operations and human resources, to gather relevant financial information and support their initiatives.
• Provide financial insights to aid in strategic decision-making processes.
• Process Improvement and Development: Identify opportunities for process improvement and efficiency in financial operations.
• Implement best practices in accounting procedures to enhance overall financial management.
• Risk Management: Monitor financial risks and implement strategies to mitigate them.
• Contribute to the development of risk management policies and procedures.

Job Specific Capabilities and Experience:

• Bachelor’s degree in accounting with SAIPA with articles.
• 3 to 5 years’ experience in the accounting and management accounting environment.
• Desirable: - Proven experience in accounting, preferably in a call center business environment.
• Strong knowledge of accounting principles, financial regulations, and management accounting in multiple jurisdictions.
• Proficiency in accounting software and Microsoft Excel, Dynamics 365 would be an added advantage.
• Excellent analytical, organizational, and communication skills.
• Ability to work collaboratively in a fast-paced, multicultural environment.

Person Attributes

• Cultural Sensitivity: Awareness and respect for diverse cultures to navigate international business practices appropriately.
• Adaptability: Ability to quickly adapt to changes in accounting standards, tax regulations, and client requirements from various jurisdictions.
• Analytical Thinking: Strong analytical skills to understand and interpret financial data from different regions and make informed decisions.
• Attention to Detail: Thoroughness in reviewing financial records and reports to ensure accuracy and compliance with international accounting standards.
• Communication Skills: Clear and concise communication skills, both written and verbal, to explain financial information to clients with varying levels of financial literacy.
• Customer Service Orientation: A client-focused mindset with the ability to provide excellent customer service and build positive relationships with clients worldwide.
• Time Management: Efficient time management skills to handle multiple tasks, meet deadlines, and manage workloads from clients in different time zones.
• Technical Proficiency: Proficient in accounting software and tools, as well as a strong understanding of international accounting principles and standards.
• Problem-Solving Abilities: Resourcefulness and the ability to solve complex financial issues, considering international regulations and client-specific challenges.
• Ethical Integrity: Adherence to high ethical standards, especially important when dealing with sensitive financial information from clients across borders.
• Team Collaboration: Collaboration and teamwork skills to work effectively with colleagues, clients, and stakeholders from diverse backgrounds.
• Global Business Awareness: Understanding of global economic trends and their potential impact on financial decisions and reporting.
• Continuous Learning: Willingness to stay updated on changes in international accounting standards, tax laws, and industry best practices.
• Stress Management: Ability to handle high-pressure situations and tight deadlines inherent in the fast-paced environment of international finance.