Job Summary
Customer Success Consultant (POS25116)
Based: Somerset West
Salary: R22 000.00 pm - R25 000.00 pm (negotiable – depending on your experience)
Requirements:
• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
Closing Date: 10 May 2025
To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS25116 – Customer Success Consultant in the subject line
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