Job Summary
We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales, who can Afrikaans.
Key Responsibilities:
- Conduct outbound calls to customers to promote products and services
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Utilize order-taking and upselling techniques to maximize sales opportunities
- Maintain accurate records of customer interactions and transactions
Requirements:
- Minimum of 2 years of experience in a Call Centre environment, receiving both inbound and outbound calls
- High energy levels and a proactive approach to achieving targets
- Proficient in order-taking and upselling techniques
- Clean criminal record, as reference checks will be conducted
- Fluent in English with excellent communication skills
- Reliability and punctuality are essential
- Strong attention to quality control and time management
- Effective persuasion and negotiation abilities
- Demonstrated skill in handling objections with ease
If you meet these qualifications and are ready to excel in a fast-paced environment, we encourage you to apply.
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