Job Summary
Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. Your role will focus on digitally onboarding and supporting lower-revenue clients while identifying opportunities to up-sell, becoming their trusted business champion.
Duties:- Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients
- Develop strong relationships with your clients
- Ability to unlock our value proposition through high value interactions with your clients, with insights attained through our process of continuous consultation
- Manage and take full ownership of the allocated client base
- Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
- On-board new clients and ensure yield metrics are met
- Up-sell VAS or new product features to your current client base
- Train existing clients on new products or processes through a combination of telephonic and digital channels
- Ensure churn of your client base is within budgeted targets
- Maintain detailed records of all client interactions in CRM
- Collaborate with Sales Consultants to grow your region and maintain its profitability
- Ensure clients continually experience a “Remarkable CX” infused with digital experiences
Requirements, Qualifications and Experience- Sound understanding of the SA private medical industry as well as medical practices highly advantageous
- National Senior Certificate (Matric), but tertiary qualification preferred
- 2+ years in client service in the healthcare and/or information technology sectors
- 1+ years training clients on software products
- 1+ years up-selling products and services to existing clients
- 1+ years building strong and trusted business-level relationships with clients
- 2+ years admin
- 1+ years coordinating third parties
NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidate’s qualifications, skills and level of experience.