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Job Summary
We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc.
- Grade 12 (minimum)
- Call centre experience essential
- Well versed in disciplinary procedures
- Able to roster and rotate staff on a daily basis
- Attention to detail
- Ability to listen attentively
- Is aware of correct telephone etiquette
- Keeps client relationships at a professional level
- Maintains high levels of integrity
- Is passionate and enthusiastic
- Good organisational skills
- Good people skills in order to deal with clients at various levels
- Uses Initiative
- Ability to work under pressure
- Computer Literate
- Criminally Clear
- Able to work on weekends
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