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Job Summary
Requirements:
NQF level 5, Matric with Maths above 60% A+ certification,
Microsoft certified IT support fundamentals certification.
Skills
Strong communication skills
A working knowledge of IT operating systems, particularly Windows, online Exchange and
Hands on experience of installing IT hardware and software
Experience
1-3 years’ experience in IT position
General
Expected to be on standby
Key Responsibilities:
- Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Testing new technology
- Deploy new software and upgrade existing software when required
- Support factory and warehouses in terms of all IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedure
- Set up applications, e-mail and equipment for users
- Replace computer/IT equipment in accordance with life cycle
- Train users as and when needed
- Conduct scheduled maintenance
- Basic programming
- Do minor repairs on equipment
- Obtain quotations for IT equipment and raise PO for approval
- Maintain asset register
- Adhere to POPI, IT policies and procedures
- Liaise with service provider when required
- Carry out all duties/tasks delegated by the Senior IT Administrator
- Assist Senior IT Administrator with the implementation of projects
KPA's: - Assist users with technical problems for desktop support
- Maintain a healthy and available IT system
- Assist in business IT needs
Competencies: - Communication
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
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