Job Summary
Hire Resolve is seeking a dynamic and experienced Operations Manager to join our client’s team, a leading property management company. This role is pivotal in ensuring efficient property operations, maintaining high tenant satisfaction, and optimizing revenue and expenses. If you have a proven track record in property or operations management, coupled with strong leadership and organizational skills, we invite you to apply for this exciting opportunity to contribute to a fast-paced and growing organization
Responsibilities
- Oversee the collection of monthly rentals, ensuring timely distribution of statements, tenant follow-ups, and adherence to policies.
- Control and monitor expenses within budget limits by analyzing key cost drivers and providing monthly updates.
- Investigate and resolve utility variances, including water leaks and meter discrepancies, on a monthly basis.
- Conduct regular building inspections to maintain standards and compliance with health and safety regulations.
- Supervise maintenance activities, ensuring timely resolution of work orders and adherence to budgets.
- Manage tenant relationships, addressing escalated complaints and fostering retention through effective communication.
- Lead recruitment, performance reviews, and disciplinary actions to ensure efficient staffing.
- Foster team cohesion and morale through regular engagement and collaboration with other departments.
- Prepare formal reports on building data for monthly portfolio meetings and generate ad-hoc reports as required.
- Oversee stock and inventory management, including monthly counts, variance resolution, and process optimization.
- Manage procurement within budget, ensuring accurate purchase orders and timely supplier deliveries.
- Represent the company at external meetings and actively pursue opportunities to enhance letting performance.
- Monitor recurring maintenance issues, implement corrective measures, and track improvements.
Requirements
- NQF 6 qualification in Property Management or Operations (preferred).
- At least 5 years of experience in property management or operations.
- Minimum of 3 years in a leadership role managing building operations teams.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Familiarity with property management systems, SharePoint, and customer support platforms.
- Internal: Management, Staff
External: Tenants, Competitors, Suppliers, Contractors - Team leadership
- Operational techniques
- Adherence to collection policies
- Facilities management
- Data analysis and interpretation
- Written and verbal communication
- Problem solving
- Interpersonal skills
- Planning and organizational skills
Benefits
Contact Hire Resolve for your next career-changing move today
- Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us
- Please use "Portfolio Manager" as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.