• Supervise and coordinate the activities of food service staff to ensure timely and efficient service delivery.
• Monitor inventory levels and order supplies as needed to maintain adequate stock levels.
• Maintain cleanliness and organization of the outlet according to company standards and health regulations.
• Train and mentor staff members on customer service, food preparation, and safety protocols.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Monitor sales and revenue performance to identify opportunities for improvement and growth.
• Implement and enforce company policies and procedures to ensure compliance with franchise requirements and industry regulations.
• Prepare and submit reports on outlet performance, sales trends, and customer feedback to management.
• Collaborate with the franchise owner and other supervisors to develop strategies for increasing sales and enhancing customer experience.
• Ensure adherence to health and safety standards in the food outlet at all times.

• Bachelor's degree in Hospitality, Finance, Business Administration, or a related field
• Supervisor with at least 5 years experience in a similar role in the food retail industry, preferably within a franchise setting
• Should have worked either under a senior manager with the hunger to become a senior manager
• Maintain franchise rules and standards
• Franchise evaluations
• Stock management
• Solid knowledge of food preparation, food safety, and customer service best practices
• Strong leadership and communication skills with the ability to motivate and train staff effectively
• Excellent organizational and time management abilities to handle multiple tasks and responsibilities
• A hands-on approach to problem-solving and decision-making in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays, as required
• Must have a valid driver's license and own transport for travel to various franchise outlets
• Relevant certification in food safety and hygiene will be advantageous
  

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.