Call Centre Agent

Location: Johannesburg, South Africa

Contract Duration: 4 months

Salary: R12,500 per month

Job Description:

Our client is seeking an energetic and reliable Call Centre Agent to join their team in Johannesburg on a 4-month contract. As a Call Centre Agent, you will be the first point of contact for customers, assisting with inquiries, providing solutions, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Answer incoming customer calls in a professional and courteous manner.
• Address customer inquiries, complaints, and requests with prompt and effective solutions.
• Provide accurate information regarding products, services, and policies.
• Record and update customer interactions and details in the company’s CRM system.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain a high level of customer satisfaction through active listening and empathy.
• Meet daily, weekly, and monthly performance targets (e.g., call volume, resolution time, customer satisfaction).
• Maintain product and service knowledge to effectively support customer needs.
• Collaborate with other team members to achieve overall team goals and deliver high-quality service.

Qualifications and Skills:

• Education: Minimum of a high school diploma. A tertiary qualification is a plus.
• Experience: Previous experience in a customer service or call centre environment is an advantage.
• Communication Skills: Excellent verbal and written communication in English. Additional African languages are a bonus.
• Technical Skills: Proficient in using call centre software and CRM systems.
• Problem-Solving Skills: Ability to assess and resolve customer issues effectively and efficiently.
• Interpersonal Skills: Strong listening skills with the ability to remain calm under pressure.
• Work Ethic: Dependable, punctual, and able to work independently or as part of a team.

Requirements:

• Must be an African male (to align with the company's diversity and inclusion goals).
• Must be based in Johannesburg, South Africa, and able to commute to the office.
• Ability to start immediately.

Key Competencies:

• Customer Focused: Always striving to exceed customer expectations.
• Attention to Detail: Ensuring accuracy in data entry and information.
• Time Management: Effective multitasking and prioritizing skills.
• Adaptability: Ability to handle change and a dynamic work environment.
• Teamwork: Ability to collaborate effectively with colleagues to achieve collective goals.

How to Apply:

Applications close on 15th January 2025. Please note, only shortlisted candidates will be contacted.

If you do not hear from us within two weeks, please consider your application as unsuccessful.

You can also send your application via email to hrsupport@empowertalent.co.za.