Overview:

The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, high-quality service, and safe working practices. This role requires strong leadership, organizational skills, and technical expertise to maintain and improve productivity, manage staff, and uphold service standards.

Minimum Requirements:

• Grade 12 / Matric / Equivalent
• Diploma or Certificate in: Mechanics, Automotive Technology, Mechanical Engineering or related / equivalent
• Experience within a workshop, service centre environment (preferred)
• 3+ years in a managerial or supervisory role

Responsibilities:

Team Leadership and Management

• Supervise, motivate, and manage a team of technicians, mechanics, and support staff
• Conduct regular performance evaluations and provide coaching to improve skills and productivity.
• Schedule shifts, manage time-off requests, and ensure adequate coverage for efficient operations.

Workshop Operations

• Plan, organize, and prioritize daily tasks to ensure timely completion of projects.
• Maintain an organized, clean, and safe working environment that meets regulatory and company standards.
• Monitor the quality of work to ensure adherence to specifications and resolve any issues that arise.

Inventory and Resource Management

• Oversee the procurement, storage, and management of tools, parts, and equipment.
• Conduct regular inventory checks and ensure the availability of necessary resources to minimize downtime.
• Ensure equipment is maintained, calibrated, and in good working condition.
  
  

Customer Service

• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Maintain strong relationships with customers to foster repeat business.
  
  

Health and Safety Compliance

• Implement and enforce health and safety regulations to create a secure workplace.
• Conduct regular safety training sessions and ensure all team members follow safety protocols.
• Address any hazards, incidents, or safety concerns promptly.

Reporting and Documentation

• Maintain accurate records of work orders, inventory, maintenance schedules, and team performance.
• Prepare regular reports on workshop performance, productivity, and areas for improvement.
• Ensure all documentation is up-to-date and accessible for audit or review purposes.

Competencies:

• Strong technical knowledge of machinery, equipment, and repair techniques.
• Excellent leadership, organizational, and communication skills.
• Proficiency in workshop management software and basic computer skills.
• Knowledge of health and safety regulations and best practices.