Job Summary
We’re seeking an Account Manager to build and manage relationships with key accounts, ensuring excellent customer service, sales growth, and retention. In this role, you’ll engage with clients, identify opportunities to upsell, and support clients in fully utilizing our solutions to meet their business goals.
Key Responsibilities
- Drive sales growth by managing accounts, upselling, and meeting retention targets.
- Maintain regular engagement and ensure customer satisfaction, with a focus on achieving a high Customer Satisfaction Index.
- Conduct client reviews, address needs, and strategize for continuous improvement.
- Stay informed on market trends and represent the company at industry events.
Requirements
- Bachelor’s degree in business, Sales, or related field (BCom or equivalent preferred).
- 3+ years of experience in account management or sales with a proven track record.
- Proficiency in CRM and MS Office.
Skills
- Strong communication, negotiation, and strategic thinking skills.
- Ability to adapt, solve problems, and work collaboratively across teams.
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