Hire Resolve's client is skilled IT Support Technician to provide technical assistance to their clients, both onsite and offsite. The ideal candidate will possess excellent problem-solving skills, strong communication, and a customer-centric approach.

Key Responsibilities:

Onsite Support:

• Visit client sites to troubleshoot and resolve technical issues.
• Install, configure, and maintain hardware and software.
• Provide training and guidance to clients on IT systems.

Offsite Support:

• Respond to remote support requests via phone, email, and ticketing system.
• Troubleshoot and resolve technical issues remotely.
• Monitor and maintain client networks, systems, and infrastructure.

Technical Responsibilities:

• Troubleshoot and repair computer systems, peripherals, and network devices.
• Configure and manage Windows/Mac OS, mobile devices, and software applications.
• Ensure system security, backups, and antivirus measures.
• Document client interactions, issues, and resolutions.
• Knowledge of network infrastructure (routers, switches, firewalls) is beneficial.

Client Communication:

• Provide clear explanations of technical issues and solutions.
• Communicate effectively with clients, both verbally and in writing.
• Manage client expectations, ensuring timely issue resolution.

Administrative Tasks:

• Maintain accurate records of client interactions and issue resolutions.
• Update ticketing system, tracking progress and resolution.
• Participate in team meetings, sharing knowledge and best practices.

Requirements:

• 2+ years of IT support experience.
• CompTIA A+, Network+, or equivalent certifications.
• Proficiency in Windows, Mac OS, mobile devices, and software applications.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• CompTIA, or equivalent certifications.
• Experience with cloud services (MS365).
• Familiarity with IT service management tools
• Knowledge of cybersecurity best practices.

• Market related salary based on qualification and experience
• Cell Phone, Data, Laptop
• Vehicle to travel to clients.
• Ongoing training and professional development.
• Collaborative, dynamic work environment.