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1st line IT Support Technician for International Call Centre (Night shift)
Isilumko Staffing Wednesday, 09 April 2025 16Job Summary
Location: Johannesburg
Shift: Night Shift (15:00 - 00:00)
Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.
Qualifications & Experience:
- Matric
- A+ and N+ certifications
- Proven track record (two reference checks will be conducted upfront)
Key Skills:
- Strong problem-solving abilities
- Excellent communication skills
- Proficiency in Office 365 and MS Teams
- Attention to detail
- Self-motivated and disciplined
- Organised and proactive
- Resilient and adaptable
- Empathetic and energetic
- Punctual and flexible
- Strong teamwork skills
Key Responsibilities:
- Set up new PC equipment and peripherals
- Manage user accounts across various platforms and onboard new users
- Provide technical support for Office 365 and other Windows-based applications
- Troubleshoot and resolve software and hardware issues
- Guide colleagues or clients through technical problem resolution
- Generate reports for Telephone Management, Access Control, and CCTV Control software
- Handle emergency technical issues during normal business hours
- Open and manage service requests using ticketing software, ensuring closure within 48 hours
- Provide desktop, peripheral, multifunctional printer, and network support
- Assist with contact centre application and mobile device setup/support
- Train users on new implementations and provide ongoing technical support
- Maintain internal technical documentation and records of IT assets
- Manage stock of equipment and consumables
- Oversee access control registry and equipment auditing
- Participate in preventive maintenance and other assigned projects
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