Job Summary
Are you passionate about technology and love helping people solve their tech issues? We’re looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.
What You’ll Be Doing:
- Serve as the first point of contact for clients seeking technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Provide onsite support to ensure seamless IT operations.
- Assist with setup, configuration, and troubleshooting of systems.
- Maintain accurate records of client interactions and issue resolutions.
- Collaborate with the IT team to escalate complex issues when needed
Requirements
What We’re Looking For:
- 3 years of experience in first-line technical support.
- Strong troubleshooting skills with a deep understanding of common technical issues.
- Proficiency in providing support via phone, email, and onsite.
- A+ Certification (preferred, but not mandatory depending on experience).
- Excellent communication skills, with a customer-focused attitude.
Why You’ll Love This Role:
- Be part of a collaborative and innovative IT team.
- Opportunity for growth and skill development in a dynamic environment.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link