We are seeking an experienced and passionate Senior Collaboration Provisioning Engineer to join our company. The Engineer will be responsible Design, Install and Maintain all enterprise voice platforms including contact centers. The role is responsible for leading all efforts to support and maintain existing solutions while designing new capabilities that focuses on enhancing user customer experience. Candidate must have excellent technical expertise, project, and time management abilities, proven problem resolution skills while also exhibiting curiosity to incubate new ideas and solutions.
Critical Job Functions:
Job Requirements:
Cisco CCNP Collaboration:
6+ years of experience supporting Cisco unified communication & Contact Centers.
Experience Managing and a deep understanding of SIP CUBE gateways, Cisco SIP Phones, Cisco voice gateways, PRI circuits, analog gateways and UCCX scripting.
Experience with Express/Enterprise Contact Center solutions.
Good understanding of network principles.
Enthusiastic learner with the ability to teach and mentor teammates and cross functional partners.
Excellent communication skills, both written and verbal, with a keen attention to detail.
Detail oriented, open, and collaborative work ethic with a well-developed sense of ownership and responsibility.
Tenacious perseverance in investigating problems and processes.
Firm believer in established methodologies and best practices.
Strong attention to detail and follow-up skills.
Demonstrated customer service skills.
Ability to establish priorities and manage multiple activities to meet deadlines.
Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and customers.
8+ years of IT Experience preferred.
Reach kgothatsomashike@dekaminas.io for more info
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