Pre-Sales, Sales and Customer interface

Attend and participate in internal and external meetings relevant to the pre-sales cycle

Responsible for solution feasibility, qualification and articulation

Determination of internal and external technology/technical, pricing and vendor requirements for Solutions

Production and provision of architectural design and execution of solutions for customer requirements

Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery.

Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities.

Ensure collaboration with vendors and partners to understand latest offerings

Internal engagements with Sales teams

External engagements with Customers

Technical interface

Consult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needs

Ensuring compliance with the company Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirements

Owning the process and following correct approval protocol from Divisional Technical Leads

Technical oversight of the development and delivery of the Solution over the project lifecycle

Analysis of key performance metrics and indicators for network infrastructure to ensure service availability

Analysis of infrastructure resource utilisation, trending, and capacity planning

Create and update documentation for all relevant procedures, solutions and architectures

Internal engagements with Technical teams

Operations interface

Production and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirements

Solutions review post implementation and customer handover of the Solution to the customer (Designed versus As Built)

Internal engagements with Delivery and Support teams

Procurement and Vendor interface

Product Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverables

Definition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)

Assessment of solutions proposals and quotes received from Technology Vendors

Final selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirements

External engagements with Technology Vendors

General

Participate and contribute to internal and external meetings as required

Be willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the company

Regularly familiarise yourself with company portfolio of Products and Services, Customers, Suppliers and internal Procedures

Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects

Be a professional and courteous representative for the company at all times

Key Relationships

Internal Sales, Operations and Technical Teams

Suppliers and third-party vendors

Customers Technical Teams

Role Potential

Increase in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the company Portfolio of Services and Customers.

More in depth involvement in the Product Development area of the business with increased responsibilities.

Necessary Experience and/or Qualification

5+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment

5+ years of Technical Engineering experience

Relevant network certifications an advantage ie Cisco, Fortinet, AWS and/or Azure

Deep technical understanding of networking, voice and secure cloud products and services

Knowledge and experience of physical network infrastructure

Experience in communicating complex technical solutions directly with customers

Experience in articulating technical designs and requirements in a structured format

Personal Skills/Competencies Required

Excellent written and verbal communication skills

Excellent Visio skill in creating diagrams both internal and external facing

Excellent documentation and technical design documentation skills

Technical and strong analytical skills required

Creative approach to problem solving

Interpersonal communication and customer service skills to work successfully with prospects, customers and performance teams to meet performance goals.

Self-motivated, project and account management experience

Travel to prospective customer’s sites as necessary

Ability to follow standard engineering principles and practices

Able to create strong relationships with customers