Key Responsibilities

• Portfolio Management: Manage a portfolio of residential blocks and estates, ensuring compliance with all lease and legal requirements.
  

• Resident & Client Relations: Act as the primary point of contact for leaseholders, residents, and clients, handling queries and resolving issues efficiently.
  

• Compliance & Regulations: Work with the UK compliance team to ensure properties comply with relevant health and safety regulations, fire safety laws, and leasehold legislation.
  

• Service Charge & Budgets: Assist in the preparation and management of service charge budgets, working with accountants to ensure financial accuracy.
  

• Maintenance & Repairs: Coordinate and oversee property maintenance, repairs, and planned works, liaising with contractors and ensuring quality standards.
  

• Site Visits & Inspections: Put together a site visit report based on the pictures and information supplied by the UK team.
  

• Stakeholder Communication: Collaborate with freeholders, leaseholders, and directors, providing updates and professional guidance on property-related matters.
  

• Dispute Resolution: Handle complaints, disputes, and legal issues professionally and in line with best practices.
  

Requirements

• Minimum 1 year of experience in property/block management.
  

• Strong knowledge of UK leasehold and estate management regulations.
  

• Experience handling service charges, maintenance, and compliance.
  

• Excellent communication skills – written and verbal.
  

• Ability to manage multiple tasks and prioritize workload efficiently.
  

• Proficiency in Microsoft Office Suite.
  

• Ability to learn new CRM for Property Management.
  

• Ability to work independently and remotely while collaborating with the wider team.
  

Desirable Qualifications:

• Experience in client account management and dispute resolution.
  

• Previous experience working remotely in a property management role.
  

Benefits

• Be part of a growing company with ambitious expansion plans. You will be the first employee of the South African branch, so there is a great opportunity to progress and grow a team.
  

• Work remotely with flexibility and independence.
  

• Competitive salary based on experience.
  

• Opportunities for professional development and training.
  

• Supportive and collaborative team culture.