Job Summary
We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design.
Responsibilities:
- Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design.
- Maintain a high CSAT score on our internal ticketing system, by showing capacity to analyze and troubleshoot complex problems, providing effective solutions to customers.
- Collaborate with cross-functional teams to identify and resolve system design issues. Namely 3PL warehouse, dispatch team, and international team members
- Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques.
- From time to time you may be asked to assist at industry events with on-the-ground customer assistance.
Requirements:
- Proven experience in customer service, preferably in a technical support role.
- Strong knowledge of system design principles and problem-solving methodologies.
- A positive attitude towards teamwork, problem-solving and constant improvement
- Proficiency in troubleshooting and resolving technical issues related to system design.
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely.
- Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions.
- Strong attention to detail and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- A customer-centric mindset with a passion for delivering exceptional service.
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