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IT Support Technician (Onsite and Offsite)
AT Business Solutions and Laptop Distributors Pty Ltd Friday, 15 November 2024 1
On-site
Job Summary
We're looking for a skilled IT Support Technician to provide technical assistance to our clients, both onsite and offsite. The ideal candidate will possess excellent problem-solving skills, strong communication, and a customer-centric approach. Key Responsibilities: Onsite Support: 1. Visit client sites to troubleshoot and resolve technical issues. 2. Install, configure, and maintain hardware and software. 3. Provide training and guidance to clients on IT systems. Offsite Support: 1. Respond to remote support requests via phone, email, and ticketing system. 2. Troubleshoot and resolve technical issues remotely. 3. Monitor and maintain client networks, systems, and infrastructure. Technical Responsibilities: 1. Troubleshoot and repair computer systems, peripherals, and network devices. 2. Configure and manage Windows/Mac OS, mobile devices, and software applications. 3. Ensure system security, backups, and antivirus measures. 4. Document client interactions, issues, and resolutions. 5. Knowledge of network infrastructure (routers, switches, firewalls) is beneficial. Client Communication: 1. Provide clear explanations of technical issues and solutions. 2. Communicate effectively with clients, both verbally and in writing. 3. Manage client expectations, ensuring timely issue resolution.Error!
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