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Job Summary
Product / Feature Team Information (if applicable)
Network Health & Automation
ESSENTIAL SKILLS REQUIREMENTS:
· Extensive know-how in data analysis & data visualization
· Hands-on experience with data visualization tools – preferably AWS QuickSight
· Solid understanding of relational database concepts & SQL
· Experience with ETL workflows & data transformation
· Experience in UX design for reporting solutions
· Familiarity with basic enterprise IT network technologies (Routing, Switching etc.)
· Familiarity with ITIL processes, including incident, change, and problem management.
· Experience working in an enterprise environment
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Experience with Agile Working methods (e.g. Scrum)
· Experience with restful APIs
· Programming skills, preferably in Python
(e.g. to transform and share data between databases)
· Understanding of Cloud computing principles
· Experience in IT Infrastructure or Application operations
· Experience in working with Configuration Management Databases (CMDBs) for IT Assets
· Experience with IT orchestration & automation solutions, e.g. Rundeck, Ansible
· Experience in designing and optimizing user interfaces and workflows for database systems
· Experience with common data formats, e.g. YAML, JSON
· Understanding of AI technologies and their applications
· Ability to communicate effectively with both technical and non-technical colleagues / users
· Ability to handle high-pressure situations
· Ability to identify and implement ways to reduce complexity
· Ability to work independently and take initiative
· Willingness to take over responsibility for topics which go beyond Reporting/BI
· Self-motivated and able to work in a team
· Commitment to delivering high-quality work on time
· Effective stakeholder management and communication skills
· Strong initiative to find ways to improve solutions, systems and processes
· Capacity to interpret business needs and implement solutions
· Project Management skills
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· BSc Computer Science or equivalent qualification
· >5 years experience in BI, Data Visualization & database systems
· Relevant IT Qualifications and knowledge
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Develop and maintain reporting solutions for the global IT network operations teams at the Group
· Creating valuable insights in existing network infrastructure data
· Collect, analyse and interpret data from sources like CMDBs, Operational Databases, Network Management/Monitoring Systems and others
· Present the data in a way that the network operations teams can take decisions based on it (e.g. for capacity steering, lifecycle planning, analysis of reoccurring incidents etc.)
· Setting up new Reporting solutions & migrate existing solutions towards new platforms
· Designing data flows between different existing and new solutions
· Taking over responsibility for additional areas (beyond Reporting/BI) within the team
· Engage regularly with stakeholders (mainly the global network operations teams): comprehend their requirements, and advise them on how to best utilize the available solutions
· Manage problems, changes, and incidents
· Continuously improve reporting processes and solutions and leverage new technologies to enhance data visibility and enable data driven IT network operations
· Development, testing, deployment, maintenance and support software applications
WHAT DO WE OFFER YOU?
· Cutting edge global IT system landscape and processes
· Flexible working of 1960 hours in a 12-month period
· High Work-Life balance
· Remote / On-site work location flexibility
· Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply)
· Highly motivating, energetic, and fast-paced working environment
· Modern, state-of-the-art offices
· Dynamic Global Team collaboration
· Application of the Agile Working Model Methodology
Jordan Human Resources
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