Our client, a top destination in South Africa for certified tech products, where quality, affordability, and innovation come together to enhance everyone’s experience, is currently hiring. (Cape Gate & Canal Walk).

Sales:

• Maximise store sales of hardware, accessories and repair services:
• Converting in-store walk-in customer enquiries to sales
• Generating leads via social media / online classified adverts & engagement with potential leads
• Generating business leads through email and telephonic communication to potential business and consumer clients
• Follow up with clients & communicate all potential sales leads to colleagues and the owners where applicable
• Promote business to business sales and asset rental finance options
• Cross-sell and up-sell products and services

Customer service consulting:

• Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiries
• Device book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional manner
• Respond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues convert queries into revenue
• Ensure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are done
• Manage client expectations throughout all engagements

Stock procurement:

• Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)
• Ensuring all stock procured are accurately QC’ed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)
• Exercise discretion on which stock items the store requires, etc.
• Order required spare part and accessory stock from wholesale suppliers and informal traders as required

Store Administration:

• Manage store inventory by receiving, creating (where required) and booking in stock
• Ensure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followed
• Undertake monthly stock-takes and associated recon processes
• Daily cash-ups, Vend opening and closing reconciliations
• Any other admin tasks as required

General:

• Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics store
• Ensure store is clean and stock professionally presented at all times
• Maintain positive staff morale and respect colleagues, superiors, customers and suppliers
• Perform ad hoc tasks as required by the store team
• Maintain and promote the brand reputation and customer experience at all times

Please be aware that the hours are determined by retail operations, and you will need to work on a shift rotation schedule. To be considered for an interview, you should have a strong passion for technology and customer service.