Job Summary
Join Our Team as a Quality Assurance Maestro!
Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants!
Purpose of the Job: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insurance customer service phone calls and transactions.
Job Functions/Responsibilities:
Call Monitoring Extraordinaire:
- Perform call monitoring for quality control on data processing, ensuring every conversation hits the right notes.
- Provide monthly result harmonies to our management team.
Precision Transaction Review:
- Conduct transaction reviews for quality control on data processing, ensuring every detail is in tune.
- Join the chorus in designing and reviewing quality control processes, identifying efficiencies and improvements for insurance processes.
Special Project Virtuoso:
- Participate in special projects, unleashing your creative flair for enhancing our quality control repertoire.
- Take the stage and perform any other duties assigned by our management, showcasing your versatile skills.
Qualification Requirements: ???? Education:
- Matric
Clearances:
- Clean ITC/Criminal Check
Experience:
- 5 years of call centre experience, where you've honed your listening skills.
- 2-3 years of Short-Term Insurance Quality Assurance experience, making you the maestro of our insurance melodies.
Ready to make quality resonate with every call? Join us in creating a symphony of excellence in insurance service! Apply now and be part of our team where every note counts!
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