Job Summary
Join Our Team as a Credit Life Client Services Consultant
Are you an energetic, driven individual with a passion for customer service? If so, we have an exciting opportunity for you!
Company Overview: One of the largest financial services providers are currently looking for two dynamic individuals to join the team as Credit Life Client Services Consultants for their call center.
Minimum Requirements:
- Matric qualification
- Clear ITC and Criminal record
- Previous experience as a customer service consultant
- Minimum of 2 years in Long Term Insurance
- 2 years of experience in a call center
- NQF Level 5 Wealth Management Certificate
- DOFA (Date of First Appointment) applies to registered candidates.
Job Role: As a Credit Life Client Services Consultant, your responsibilities will include:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries via various channels.
- Acknowledging and resolving customer complaints with efficiency.
- Having in-depth knowledge of our products to address customer queries.
- Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Providing valuable feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction through professional and timely support.
Application Details: Only candidates who meet the minimum requirements will be considered for this exciting opportunity.
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