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Job Summary
We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.
Responsibilities
- Welcome all guests to the store with a friendly, warm and professional attitude
- Understand and be able to advise guests on all treatments on the menu.
- Advise clients and sell retail products when WAXITologists are unavailable.
- Actively promotes and up/cross-sells treatments
- Accurately book appointments and handle changes made to appointments
- Handle guest questions and concerns in a professional and accurate manner
- Answer calls in a friendly professional manner
- Handle appointments and appointment reminders
- Coordinate WAXITologist's schedules and bookings
- Responsible for managing store opening and closing procedures
- Manage and is responsible for stock counts and inventory control
- Manage customer complaints
- Assist with administrative accurate invoice filing and controls
- Maintain a clean professional working environment by doing hygiene checks
- Maintain a clean and organised front desk, as per franchise regulations
- Maintain accurate stock levels with the franchisee
- Communicate any staff/guest problems that need attention to the franchisee
- Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time
Required
- Computer Literate
- Exceptional communication skills (spoken, telephonic and written)
- Organised and systematic
- Detail orientated
- Punctual
- Able to function under pressure in a fast-moving environment
WAXIT Franchise Holdings
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