Key Accounts Analyst: 

Location: Midrand 

Education and Experience:

• Matric (Grade 12) or equivalent (NQF Level 4).
• Three (3) years proven experience within a Financial/Key Accounts/Criminology Department.
• Degree (NQF Level 7) - Any degree (NQF level 7) in Business Management/Finances/Criminology.
• Knowledge and experience with Online Intelligence is highly beneficial for analysis and trend analysis.
• Advanced Computer Skills / Literacy required for compiling trends, analysis, and pivot tables.
• Fluent in English (written and verbal) - Afrikaans speaking is highly beneficial.

Key Receivers:

• Key Accounts Manager
• Principle Director.
• Branch Managers.
• Department Managers.
• Administrative Personnel.
• Operational Personnel.
• Third Parties.

Key Performance Areas:

• Client Relations
• Statistical / Trend Analysis
• Online Intelligence and Reporting
• Month End and Budget Controls
• General and Teamwork
• Tender Documentation and Quotations 

Main Duties and Responsibilities:

Functional outputs and activities will include, but are not limited to:

Client Relations:

• Acquire a thorough understanding of key customer needs and requirements; adjust function accordingly.
• Respond to any reasonable requests from clients in an efficient, professional, and prompt manner.
• Build, develop, and maintain strong and professional client relationships at all times.
• Prepare detailed presentations, proposals, plans, and statistics as and when required.
• Expand relationships with current clients by continuously proposing new solutions that meet their objectives.

Statistical / Trend Analysis:

• Analyse data and trends to compile comprehensive reports and visual statistics (charts, graphs, maps, reports, etc.) on findings.
• Ensure that all profiling / information on Online Intelligence pertaining to all suspects / vehicles / businesses, etc. is comprehensive and correct (this can assist in determining the involvement of all parties).
• Inform all relevant parties (internal / external clients) of any identified trends (for example, hot spot areas, material mostly targeted, modus operandi, when a suspect was previously apprehended / convicted, etc.)

Online Intelligence and Reporting:

• Ensure that all incidents / court progresses / profiling of suspects / link analysis is comprehensive and correct, updated / captured on the Online Intelligence system on a daily basis and inform the relevant clients as soon as possible.
• Ensure that all relevant details are correct / comprehensive and updated on the Online Intelligence system (CAS, SAP13/14 Numbers, Photographs, Suspect Details, etc.), request all additional information from the relevant parties before the reports are forwarded to the clients.
• Ensure that spelling, grammar, and format of documents are correct before sending any reports to the clients.
• Compile the daily Comprehensive Report by using data on the Online Intelligence system and send it to clients before the end of the day. If sending the report before the end of the day is not possible (due to investigators still busy on the scene), inform clients thereof and send the report as soon as possible.
• Anticipate changes and trends relevant to the area of responsibility and communicate them to the clients via monthly executive status / analysis reports.
• Execute Monthly Executive Status / Analysis Report by using data on the Online Intelligence system and any other relevant data / information where required (as each client's requirements differ) - this includes statistical / trend analysis.
• Be willing to submit reports on Saturdays and Sundays.
• Ensure that any additional reports required are executed on time as and when required.

Month End and Budget Controls:

• Collect client month-end documentation, including log, mileage, timesheets and court progress reports, from all branches.
• Verify the log-, mileage- and timesheets and ensure they correspond with payroll.
• Accurately maintain contractual budget projections and communicate this to managers.
• Capture all client information on the budget of the client and send that information to the Financial Administrator on a monthly basis.
• Reconcile monthly supporting documentation and prepare for invoicing.
• Ensure on-time distribution of invoices and supporting documents 

General and Teamwork:

• Ensure all Key Accounts documentation is designed and implemented according to ISO 9001:2015 requirements.
• Keep team and relevant superiors informed of events or conditions that could affect the team's ability to meet objectives.
• Ensure that ethical and professional behaviour is maintained at all times.
• Ensure that all conflicts are addressed and resolved in a professional manner.
• Complete all reasonable instructions from superiors in a timely manner.
• Take initiative and stand in for other team members as and when required.

Tender Documentation and Quotations:

• Attend meetings to assist with any tender requirements.
• Preparation and compilation of required business and client proposals to be used during tender and BID processes.
• Complete quotations for prospective clients.
• Complete supplementary quotations for current clients.
• Ensure grammar, spelling, and format are correct before sending documentation to prospective and / or current clients.