Key Responsibilities:

1. Staff Management:

   • Scheduling: Creating work schedules to ensure adequate coverage during peak and off-peak hours.
   • Performance Management: Monitoring employee performance, providing feedback, and handling disciplinary issues as necessary.

2. Customer Service:

   • Customer Interaction: Engaging with customers to understand their needs, answer questions, and address any concerns or complaints.
   • Service Quality: Ensuring that staff provide high-quality service and that customer expectations are consistently met or exceeded.

3. Food Preparation and Safety:

   • Food Handling: Overseeing the preparation and presentation of deli products, including meats, cheeses, salads, and sandwiches, while adhering to safety and hygiene standards.
   • Inventory Management: Monitoring stock levels, ordering supplies, and managing inventory to prevent shortages and reduce waste.
   • Compliance: Ensuring compliance with health and safety regulations, including proper food storage and sanitation practices.

4. Financial Management:

   • Budgeting: Managing the deli’s budget, including controlling costs and maximizing profitability.
   • Sales and Pricing: Setting prices for products, running promotions, and analyzing sales data to drive growth and meet financial targets.

5. Store Operations:

   • Product Display: Designing attractive product displays to encourage sales and enhance the overall shopping experience.
   • Equipment Maintenance: Ensuring that deli equipment is properly maintained and repaired as needed.

6. Marketing and Promotion:

   • Promotions: Developing and implementing marketing strategies to promote deli products and attract customers.
   • Community Engagement: Engaging with the local community through events or partnerships to build a loyal customer base.

Skills and Qualifications:

Leadership: Strong leadership skills are essential for managing a team and driving performance.

Customer Focus: Excellent interpersonal skills to interact effectively with customers and address their needs.

Organizational Skills: Ability to manage multiple tasks, including inventory control, staff scheduling, and financial management.

Knowledge of Food Safety: Understanding of food safety regulations and best practices for handling and preparing food.

Problem-Solving: Ability to address and resolve issues that may arise in the deli department

Please forward CV and ALL supporting documentation to, Caree-Lee@profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.