Job Summary
We are looking for a dedicated Operations Control Manager to partner with stakeholders and manage the control environment within our assigned Operations Team. Your role will be pivotal in minimizing non-financial risks and operational losses while ensuring operational excellence in CIB Operations.
Key Responsibilities:
- Risk Assessment & Management: Conduct regular risk assessments, adjust controls to minimize losses, and manage control frameworks within the team.
- Incident Management: Detect and remediate operational failures, perform root cause analysis, and implement corrective measures to prevent reoccurrence.
- Data Analysis & Reporting: Gather data, perform trend analysis, and provide insights through reports and dashboards to identify potential risks early.
- Stakeholder Engagement: Collaborate with internal and external stakeholders, including audit teams, compliance, and operations, to support control implementation and problem-solving.
- Support in Audit Processes: Assist in audit processes and ensure the timely closure of findings within the assigned team.
Qualifications and Experience:
- Education: Advanced Diploma in Business Commerce (required); First Degree preferred.
- Experience: At least 3-4 years of experience in Operations, Risk Management, or Product Financial Services with a focus on Operations Control. Proficiency in Excel, PowerBI, and banking systems is essential.
Key Competencies:
- Behavioral Competencies: Articulating Information, Challenging Ideas, Embracing Change, Managing Tasks, Team Working, and Upholding Standards.
- Technical Skills: Risk Management, Innovation, Automation, Data Analytics, and Process Management.
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