Job Summary
Product / Feature Team Information (if applicable) Operations Management/Reliability Planning TLM ESSENTIAL SKILLS REQUIREMENTS: · Broad understanding of Technical Lifecycle Management (TLM) in IT · Prior experience in the role of an Infrastructure Architect/Solution Architect. · In-dept knowledge and practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware and Cloud Technologies (AWS, Azure, etc.) · Practical experience in the special context of TLM. · Practical experience in IT Operations. · Ability to conceptualise complex information, but also delve into the details when required. · In-depth knowledge and practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations. · Practical experience with the classical IT Infrastructure Operations, DevOps and Agile software development. · Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: · Fluent in English including Business reading and writing. · German Speaking advantage (not a pre-requisite) · IT experience advantage (not a pre-requisite) · Advanced skills in preparations and delivery of presentations to all organization levels · Communication methodology skills in big organisations/initiatives · IT Infrastructure Operations · IT Process Steering · IT Process Governance · Data Analysis The ability to analyse and visualise data sets. (Excel, Power-BI, etc.) · Service Now (SNOW) understanding · Ability to collaborate with a variety of stakeholders & customers at different organisational levels. · Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER. · Self-motivated and open minded for proactive investigations and to learn independently in a dynamic environment. · Above board work ethics this is of utmost importance. · Willing and able to travel extensively, for up to 2 weeks at a time (international). · Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users. WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? · IT Experience (5 to 6 Years) · Higher qualification in computer sciences/Information Systems or equivalent qualification. · Fluent in English including Business reading and writing and presentation delivery. · IT Operational Experience as per ITIL · Project management experience. · Agile Methodology knowledge and experience WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? · Consulting on the IT architecture processes with the focus on Technical Lifecycle Management (TLM) · Support with the Planning, conducting and after care related to TLM activities. · Support with the documentation of infrastructure components and master solutions according to TLM and architecture guidelines, including quality assurance. · Monitoring and reporting of TLM activities in the Group. · Interfacing with other experts with regards to IT Service Management. · Ensure, drive, steer, report and improve the quality of architecture documentation with focus on TLM. · Supporting the development of technical recommendation with respect to TLM. · Updating & maintaining TLM Confluence pages. · Updating & maintaining TLM process templates. · Updating & maintaining TLM service offerings in ServiceNow. · IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM · Review and reporting of the status of mandatory artifacts and activities. · Maintenance of customer base data. · Engage with stakeholders of TLM Crisis Management and Emergency Management when required. · Engaging with Dev/Ops Teams (Infrastructure and Applications) in support of TLM. · Interfacing with other experts regarding TLM topics in support of the relevant reliability planning feature team. · Attending of all Agile ceremonies and actively taking part in the ceremonies · Adherence to the ZA IT HUB rules, policy and regulations. WHAT DO WE OFFER YOU? · Cutting edge global IT system landscape and processes · Flexible working of 1960 hours in a 12-month period · High Work-Life balance · Remote / On-site work location flexibility · Highly motivating, energetic, and fast-paced working environment · Modern, state-of-the-art offices · Dynamic Global Team collaboration · Application of the Agile Working Model Methodology