Roles and Responsibilities

Key Responsibilities Branch Operations:
Oversee daily branch operations, including inventory management, logistics, and order fulfillment.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Manage branch budgets, control expenses, and optimize resource utilization.

Team Leadership:
Recruit, train, and develop branch staff, fostering a culture of teamwork and accountability.
Set performance goals for team members and provide coaching and feedback to ensure success.
Lead by example in maintaining a high standard of professionalism and customer service.

Sales and Business Development:
Develop and execute branch sales strategies to achieve revenue targets. Identify new business opportunities and maintain relationships with existing customers.
Monitor market trends, competitor activities, and customer feedback to adapt strategies.

Customer Service:
Ensure timely and accurate order processing and delivery to meet customer expectations.
Address and resolve customer inquiries, complaints, and concerns effectively.
Build long-term relationships with key accounts to drive repeat business.

Reporting and Analysis:
Monitor branch performance metrics and prepare regular reports for senior management.
Analyze sales, operational, and financial data to identify areas for improvement.
Implement corrective actions to address underperformance and optimize outcomes.

Qualifications and Skills Education:
Bachelor’s degree in Business Administration, Management, or a related field (preferred).

Experience:
Minimum of 3–5 years in branch management, sales, or operational leadership, preferably in the cleaning products or distribution sector.

Leadership Skills:
Proven ability to lead, motivate, and manage teams.

Sales Expertise:
Strong track record of meeting or exceeding sales targets.

Operational Knowledge:
Familiarity with inventory management, logistics, and operational efficiency.

Customer Focus:
Excellent interpersonal and communication skills with a customer-first mindset.
Problem-Solving: Ability to identify challenges and implement effective solutions.

 

Employment Details