Job Summary
To lead and manage the implementation of quality standards and processes within the organization, ensuring that services meet or exceed customer expectations and regulatory requirements.
Continuously monitor and improve quality control systems, and strive to minimize failures, optimize efficiency, and foster a culture of continuous improvement, ensuring the organization's long-term success and reputation for excellence.
Key performance areas (to translate into a measure of success)
· Develop and Implement Quality Standards
· Monitor Compliance
· Quality Control
· Team Management- ( Quality Controllers at Branches )
· Continuous Improvement
· Collaboration with Operations
· Supplier Quality Management
· Customer Feedback
· Reporting
Main Outputs and Responsibilities for This Position
AREA / TYPE
Responsibilities
Develop and Implement Quality Standards:
· Create and maintain QA policies, standards, SLA’s and procedures to ensure that products or services, fleet and sites meet or exceed the desired quality levels.
Monitor Compliance
· Ensure that all processes comply with internal and external standards
· Conduct regular audits to monitor adherence to quality systems.
Quality Control
· Oversee testing and inspection of products or processes, identifying any defects or quality issues.
· Ensure that corrective and preventive actions are implemented.
Team Management
· Supervise and lead QA staff, providing training and development opportunities.
· Set team goals, monitor performance, and handle day-to-day management of the department.
Continuous Improvement
· Use data from audits, testing, and customer feedback to operations to recommend and implement changes aimed at improving quality within the business.
Collaboration
· Work closely with other departments, such as Operation, Technical, Safety and customer service, to ensure products or services, fleet and site quality and to resolve quality-related issues.
Supplier Quality Management
· Assess and manage the quality of Products and Services provided by suppliers, establishing quality agreements/ Service Level Agreements and conducting supplier audits as needed.
Customer Feedback
· Analyze customer complaints or returns and implement corrective actions to ensure issues do not recur.
Reporting
· Produce reports on quality performance and KPIs (Key Performance Indicators), identifying trends, issues, and opportunities for improvement.
Qualifications
Minimum
· Grade 12
· Mechanical / Electrical trade qualification (beneficial)
· Quality Management Diploma or Relevant Certification
Experience
· 5 -10 Years Experience in quality assurance
· 5-10 Quality control
· 3-5 Years in Managerial or supervisory position
Knowledge
· Analytical abilities
· Effective communication
· Comprehensive knowledge of quality standards.
· Relevant legislation is vital for a quality assurance manager
· Establishes and maintains set requirements for developing or manufacturing reliable products.
· A quality assurance system to increase customer confidence and a company's credibility while also improving work processes and efficiency.
Skills
· Analytical Skills
· Attention to Detail
· Leadership and Team Management Skills
· Problem-Solving Skills
· Communication Skills
· Knowledge of Quality Systems
· Technical Expertise
· Excellent analytical and research skills
· Decision-making prowess
· Data analysis skills
· Communication skills
· Computer literacy
Behavioral Competencies
· Integrity
· Creativity
· Logical and Analytical
· Interpersonal Skills
· Resilience
· Persuasiveness
· Energy and Drive
· Quality Orientation
· Planning and Organizing
Eazi Access Rental
2003
Midrand
501-1000
Company
About
Eazi Access is Africa’s market leader in the rental, sales, servicing and training of work-at-height and material handling solutions, including access platforms, telehandlers, rotational telehandlers, mini cranes and accessories. We have the largest and most diverse fleet of boom lifts, scissor lifts, telehandlers and vertical personnel lifts on the continent.