Job Advert: After Sales Consultant

Key Responsibilities:

• Contribute to the implementation of After Sales Strategic Focus Areas as outlined in the annual After Sales Business Plan.
• Provide expert After Sales consulting services to assigned region and Dealers.
• Manage Dealer performance in achieving Customer Experience Management, Parts, and Service business objectives.
• Collaborate with Dealers to develop and track business plans to meet targets aligned with After Sales strategy and drive future market share growth.
• Conduct regular Dealer visits, reviewing performance data and recommending actions to improve After Sales performance.
• Ensure Dealers meet Franchise Agreement requirements for After Sales operations, including electronic systems (ETKA, ElsaPro, IPartner) and address training needs.
• Understand and enforce relevant company policies, including Service Core Process, Warranty, Service & Maintenance Plans, Parts Sales & Targeting, and Dealer Performance/Review processes.
• Assist Dealers in resolving escalated customer complaints within the companies structures.
• Advise Dealers on parts ordering processes, ensuring adherence to the companies protocols and supporting parts sales optimization.
• Stay informed on the South African motor industry market, competitor activity, and assist Dealers in strategic planning.
• Identify marketing opportunities to promote the companies After Sales campaigns, driving Dealer awareness and sales.
• Foster a strong relationship between Dealers and the business, managing conflicts and ensuring adherence to the companies Business Code of Conduct.
• Work with Training Academies to manage technical and non-technical competency at Dealer level.
• Participate in cross-functional workshops or projects for business continuity and improvement.
• Collaborate with cross-functional teams (Regional Sales Managers, Regional Business Managers, Technical Field Force) to meet After Sales objectives.
• Assist with recruitment and selection of key personnel within Dealerships when required.

Qualification Requirements:

• A recognized 3-year National Diploma or Bachelor’s degree in Business Management, Marketing, or equivalent.

Experience:

• Minimum 5 years’ experience in the motor industry, specifically in Sales, After Sales, or Parts.

Key Skills & Competencies:

• Knowledge of Service and Parts, including technical applications.
• Strong understanding of Dealer organizations and structures.
• Sound business acumen and financial principles.
• Excellent communication skills, with the ability to engage at all levels.
• Strong planning, organizing, and problem-solving abilities.
• Effective negotiation and influencing skills.
• Ability to coach, mentor, and motivate.
• Computer literacy.

Added Advantage:

• Retail automotive experience.
• Previous experience in automotive field services (Service & Parts).
• Strong customer-centric focus.
• Experience with Service Core Process (SCP).

Application Instructions: Please upload a certified copy of your ID and qualification to be considered for this position.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We
will keep your CV on our database for any other relevant roles that may arise.