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Job Summary
Purpose of the job:Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business within the agreed SLAs
Key Responsibilities include but not limited to the following:
- Possessing knowledge of operating systems, devices, applications, and software.
- Ensuring effective front-end and back-end functionality of applications.
- Keep all call tickets updated as work progresses each day.
- Resolve calls logged by users for queries, errors and other problems experienced on the system.
- Report trending issues to application lead.
- Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.
- Degree in Information Technology or related qualification
- 5+ years’ experience in Application Support
- Proven experience in Application Support, XML, Azure, IIS, SLA’s
- Knowledge and experience of Microsoft SQL Server, T- SQL
- Knowledge and experience of Crystal Reports
- Knowledge of Sage X3, Sage 300 People
- Experience in software testing
- Working knowledge of different operating systems and Internet technologies
- Experience of working on projects within the Software Development Life Cycle
- Incident management system knowledge
- Change management experience
- Exposure to vendor engagement
- Excellent communication and troubleshooting skills
- Experience in cloud solutions
- Absolute commitment to ensuring an exceptional level of customers experience.
- Positive, collegiate approach with a ‘can do-will do’ attitude and a desire to take responsibility for delivery.
- Strong analytical, problem-solving, and decision-making skills
If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.
Letshalo HR
Recruiter
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