Job Summary
Qualification- Tertiary qualification in BSc Computer Science, Statistics or Informatics
- 5 Years advanced ERP support or better applications support, fault finding and diagnostics.
- JDE relevant commercial and operations experience will be a distinct advantage.
- Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite.
- Business Analysis
- Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team
- Specification and testing of JDE processes and reports and changes to meet original customer requirements
- Testing of ESU’s and Enhancements to meet original customer requirements
- Application fine tuning and process refinement to customer satisfaction
- Validate business processes on CaseWise software when required
- Customer Service/Support
- Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
- Identification and resolution of system errors with Oracle (when required) within projected timeframe
- Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
- Support project team with expertise, testing and solution validation as requested
- Coordinate new developments with developers as per the agreed go live target set
- BI Platform Administration and Maintenance
- Provide BI application service desk support
- Coordinate and manage support from application vendors
- Manage user access to BI platforms
- Coordinate and support BI application maintenance activities
- Promote the use and adoption of BI applications (Evangelise) with internal customers
- Training
- Administer and maintain user security for JDE
- Assist with monitoring scheduled task and resolving failures when needed
- Assist with monitoring general system health and take appropriate action when needed
About
Objective Personnel is a professional recruitment partner and placement agency that has been making it’s mark on the industry for over 40 years. The company boasts a highly stream-lined service that offers its clients the freedom to focus on running their businesses while Objective Personnel deals with recruitment. Objective Personnel is well suited to filling any vacancy, from entry level to the CEO, and everything in between. If your business has employment opportunities that need filling, Objective Personnel will help you fill them with competent and qualified screened candidates. Situated near Johannesburg, Objective Personnel focuses on the whole of South Africa.
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