Job Purpose:

To manage all aspects of a dealership selling trucks, buses and spare parts.

Key Responsibilities:

Processes and governance

• Develop, align and implement a tactical strategy and associated policies and guidelines
• Develop and implement tactical delivery plans and set operational targets
• Measure the delivery of operational plans, realign and improve where required
• Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability
• Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives
• Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives
• Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership
• Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions

Finance

• Compile a budget which aligns to delivery plans, monitor and report on variances
• Develop, implement and monitor a cycle of medium term cost improvements for area of accountability
• Drive sales targets and overall profitability

Client/customer

• Prepare service delivery excellence plans for internal and external customers and ensure implementation
• Negotiating deals with customers whilst ensuring profitability
• Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction
• Develop and manage key stakeholder relationships that enable achievement of operational objectives

People

• Prepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports
• Develop plans to positively influence and manage change by providing interventions and support to enable change implementation
• Be a member of and make positive contributions to Professional Bodies

Stakeholder Groups

• Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational

Qualifications

• Matric
• National Diplomas and/or Advanced Certificates with NQF Level 05 would be an added advantage

Relevant years of Experience

• 10 years and more of sales and marketing experience in commercial vehicles

Competencies

• Business and Operations Management
• Developing sales
• Financial Acumen
• Good Governance, Ethics and Values
• Good Negotiation Skills
• Operations Risk Management
• Planning and Budgeting ability
• Planning, Management and Measurement
• Good product and/or service knowledge
• Trust and Integrity