Job Summary
Sagen Advisory Recruitment Company has an exciting opportunity for a Centre Manager position with a reputable Property Management company based in the Southern Suburbs, Westlake Area of Cape Town. We seek a highly motivated individual to oversee the center's day-to-day operations and ensure tenant satisfaction.
Responsibilities:
Daily Tasks for Centre Manager:
- Ensure the centre is well-maintained at all times.
- Sign the Daily Register for security and cleaners, addressing any issues.
- Issue Daily Job descriptions to subordinates and cleaning staff.
- Conduct site walks to inspect property for damages and maintenance needs.
- Hold daily meetings with security and cleaners supervisors.
Arrears / Rental:
- Contact and visit tenants regarding arrears as instructed by the Head office.
Asset Maintenance & Management:
- Monitor maintenance staff and conduct regular building inspections.
- Manage service providers in line with agreements.
- Maintain daily records of repairs.
- Address maintenance issues and obtain quotes for approval.
- Manage on-site service contractors for various tasks.
- Ensure preventative maintenance and compliance reports.
- Manage consumables effectively.
Information Management:
- Follow up on outstanding leases, FICA documents, and deposits.
- Update tenant reports monthly.
- Ensure correct Electrical/Water metering.
- Issue monthly statements to tenants.
Promotions Reporting & Staff Management:
- Ensure adherence to company policies and procedures.
- Manage relationships between staff, clients, and support services.
- Delegate responsibilities effectively.
- Provide training opportunities and career development.
- Motivate staff and liaise with tenants professionally.
Tenant Retention & Liaison:
- Maintain good relations with all centre stakeholders.
- Respond promptly to tenant queries and maintenance issues.
- Ensure tenants comply with house rules and lease agreements.
- Understand tenants' businesses and industries, keeping abreast of industry trends.
- Liaise with the Head office for marketing and promotions.
- Facilitate tenant meetings for improvements or changes.
Monthly & General Meetings:
- Schedule weekly and monthly meetings to manage relationships with stakeholders.
- Coordinate with management, community leaders, security, waste management, etc.
- Address any community involvement, job opportunities, and operational issues.
Other Responsibilities:
- Assist in new developments as needed.
- Fulfil any tasks requested by management and the Head office.
Objective: Ensure tenant satisfaction and effective management of the Centre.
Renumeration
Market and experience related.