&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Ensuring that Tourplan content is up to date and accurate at all times, this includes system administration and maintenance of the following:

-        Accurate interpretation of the contract which includes rates, offers, supplier details, commissions, trading terms and conditions into the system.

-        Quality control of all content loaded in the system by checking the data before consultants use the product loaded in the system.

• In-house customer service and support

-        Efficiently assisting sales and reservations teams with rates and any Tourplan related queries for both our lodges and contracted suppliers.

KNOWLEDGEREQUIRED:

• Experience with reading and interpreting contracts in Tourplan NX (an advantage)
• An understanding of rates, mark up and commission structures
• Good geographical knowledge of Southern and East African regions
• Computer literate with working knowledge of MS Office Applications - Outlook, Office, Excel, Word, etc  

SKILLS REQUIRED:

• Accurate and detail orientated – much of the work is figure orientated and accuracy is key to avoiding financial losses
• The ability to multi-task and time management skills are essential
• Effective Communication Skills (effective written and verbal communication)

QUALIFICATIONS AND PREVIOUS WORK EXPERIENCE REQUIRED:

• Travel and Tourism certificate or qualification in the same industry
• Minimum 2 years’ experience in the travel industry preferably with Tourplan NX experience

The successful candidate should have an enquiring mind, pay attention to detail to avoid financial loses, be creative and pro-active, ability to work under pressure, meet deadlines and be self-motivated to grow by adapting to change.

Please speak with your manager before making your application.

We reserve the right not to make an appointment.