Operations Manager (Phinda Forest Lodge)

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS

• Meet and Greet all Guests
• Cover all daily and weekly requirements of the Lodge Manager when on leave
• Host agents, media and groups
• Ensure guest delights happen daily
• Host evenings as required by business levels
• Weekly planning – training, guest requirement and staffing levels
• Housekeeping-Room checks
• Kitchen
• Ensure that minimum standards as per BOPs are adhered to in all departments
• Weekly visits to Vlei Lodge
• Departmental and finance meetings
• Positive Health
• Staff Welfare
• Training
• Stock take
• Complete performance reviews for those staff reporting to you
• Ensure the departments you are responsible for have their performance reviews completed on time
• Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments
• Ensure any overruns in time sheets in your departments are remedied with under-time
• Budget lines
• Promote teamwork between departments

KNOWLEDGE REQUIRED

• At least 3 years relevant experience in a 5-star operation
• Some form of managerial training
• Company Knowledge (andBeyond as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff
• Previous camp or lodge manager experience
• Previous experience in working with kids an advantage

This is a permanent live-in position, based at Phinda Forest Lodge

Transport to/from leave cycles is the successful candidate’s own responsibility

We reserve the right to not appoint.