Job Summary
KEY OUTPUTS:
Management of Tourplan System Content:
- Ensuring Tourplan content is fully up-to-date and accurate at all times:
- Rates, offers, child rates, group rates, value adds, etc.
- Trading terms, policies, property includes/excludes, etc.
- Supplier information, contact details, etc.
- Overseeing the loading and checking of the above into Tourplan within specified deadlines
- Ensuring rate loading policies and procedures are strictly adhered to
- Ensuring the best-practice and procedure documentation is up to date
- Identifying process changes to optimize loading efficiency and accuracy
- Assisting with Tourplan content-related projects
Management of Rate loading team:
- Day-to-day management of rate loading team, their capacity and their outputs
- Management of rate loading logging, delegation, and query resolution
- Reporting on team performance, including:
- Turnaround times
- Rate loading errors
- Number of suppliers loaded
- Team leave approval and appraisals
- Interviewing and hiring new staff
- Training new staff joining the team, and conducting ongoing training to develop team members
- Ensuring that the team has the necessary resources and training/mentoring to perform at their peak
Ownership of integration and alignment:
- Ensuring alignment of content and content-loading process across all Tourplan instances
in Africa, Asia, and South America
- Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team
KNOWLEDGE REQUIRED
- An excellent working knowledge of Tourplan
- Computer literacy
- Good Excel knowledge
- Understanding of product contracting, including commission and mark-up / discounting structures
SKILLS REQUIRED:
- People management skills, and ability to motivate a team to achieve deadlines
- Numbers, numbers and getting it right the first time – detail matters
- High attention to detail
- System savvy
- Ability to solve problems
- Thrive when under pressure while having fun at the same time
- Ability to empower, train and mentor people
- Pro-activeness - initiating and implementing rate loading initiatives
- Service oriented: Working toward and maintaining high service levels to in-house customers i.e.
- reservations and product teams
- Ability to communicate in a clear, concise, consistent and transparent manner
PREVIOUS WORK EXPERIENCE REQUIRED:
- Four years’ experience in a tour operating support / system environment.
- Management of a team an advantage
OTHER ATTRIBUTES:
The successful candidate should have an enquiring mind, pay attention to detail, be creative and
pro-active, ability to work under pressure and have high energy levels. Must have the ability to meet
deadlines and be a good mentor.