Job Summary
We are on the hunt for a talented Food &Beverage lead to step in and step up. Your role will be to lead and control all F&B operations and ensuring smooth and efficient operations in the department to the standards laid down by Dream Hotels & Resorts.
Key Responsibilities:
1. F & B Operations
- Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
- Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
- Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that room service orders are executed promptly and that they comply with the required standards.
- Ensure that barmen are well trained, correctly, and smartly dressed and serve their customers in a professional and friendly manner.
- Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements.
- Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy.
- Ensure that an effective table reservation system is in operation.
- Ensure that company and statutory hygiene standards are maintained in all areas
2. Stock Management
- Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
- Prepare proper forecast and reach desired revenues for all beverage outlets on-board.
- Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments.
- To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- Maintaining effective cost control in all areas of the F&B department.
- Responsible for the final delivery of all F&B products in accordance with company´s standards.
- Ensure that the monthly stock takes are conducted.
- To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
- To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation.
3. Management
- Participate in the daily preparation of mealtimes scheduled of all F&B areas.
- Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism.
- To circulate regularly throughout all F&B areas, maintaining a high profile with guests and staff.
- Effectively conclude face to face meetings with all staff that are under your management.
- Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions.
- Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
- Deal with complaint escalated promptly and calm down irate customers.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Ensures tightest control over Food & Beverage security.
- To be familiar with all Health and Safety measures.
4. Learning & Development
- To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
- To identify areas for development and training needs and ensuring that this training is affected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To ensure that staff under your control are trained in Health and Safety measures.
5. Customer Service
- Ensure the quality of services in accordance with the company standard.
- Identify customers’ needs and respond proactively to all of their concerns.
- Actively listen and resolve guests’ complaints.
Must have:
- Diploma or Degree in Hospitality Management or related field.
- Proven food and beverage leadership experience of more than 3 years in a 4-star establishment.
- Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex
- Proficient in English and Afrikaans
Dream Hotels and Resorts
1988
310 Main Road Braynston
1000+
Company
About
Dream Hotels and Resorts has been in the business of making dreams come true for 26 years. Our diverse and passionate team create magical holidays and experiences for customers – we love what we do. We’re looking for can-do people with a passion for customer-centricity to join our team.
A first-class employer…
3 Reasons to work for Dream Hotels and Resorts
1.We believe the place you work should not only be stimulating and challenging but a place of learning too. Mentorship, training and employee wellness are our top priorities.
2.Hard work and excellent results deserve recognition. We value our employees and offer competitive salaries and a unique rewards and recognition programme.
3.Our leaders lead by example and operate an open-door policy. We value honesty, respect and constructive feedback.