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Job Summary
Key Responsibilities:- Manage and train lodge staff to uphold the companies standards of excellence.
- Foster exceptional guest relations, ensuring a welcoming and personalized experience.
- Maintain high standards of housekeeping and lodge maintenance, preserving style and design integrity.
- Oversee financial management, including order administration and stock control.
- Facilitate effective communication within the lodge and maintain strong staff relations.
- Conduct handovers with the incumbent before and after leave cycles, ensuring seamless continuity.
- Minimum of 4 years of work experience in hospitality, with at least 2 years as a trainee or Assistant Manager in a recognized five-star hotel or world-class lodge.
- Exceptional knowledge of food and beverage service.
- Strong financial management skills and attention to detail.
- High standards of service excellence and a genuine passion for the hospitality industry.
- Proficient in English; knowledge of a second language is advantageous.
- Strong computer literacy and effective management abilities.
- Understanding of basic labor laws and disciplinary procedures.
- Developmental approach to staff training and management.
- Assertive, patient, and well-organized with excellent communication skills.
- Awareness of trends in the food and lodge industries, as well as international hospitality standards.
Bright Placements (PTY) Ltd
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