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Job Summary
Key Responsibilities:- Greet and welcome guests in a warm, friendly, and professional manner.
- Manage reservations and seating arrangements, balancing table availability with guest requests.
- Escort guests to their tables and provide menus, ensuring they are comfortable and satisfied with their seating.
- Monitor the dining room and communicate with servers and kitchen staff to ensure smooth service flow.
- Manage waitlists during busy periods and keep guests informed of estimated wait times.
- Handle guest inquiries, requests, and concerns efficiently and professionally.
- Assist with phone reservations, special requests, and handling takeaway orders when necessary.
- Keep the front-of-house area clean, organized, and visually appealing.
- Support other front-of-house team members when required, especially during peak hours.
- Previous experience in a hostess or customer service role is a plus, but not required.
- Excellent communication and interpersonal skills with a positive, friendly demeanor.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to remain calm under pressure and handle difficult situations with grace.
- Professional appearance and a customer-focused attitude.
- Flexibility to work evenings, weekends, and holidays as required.
- Familiarity with reservation systems is a bonus, but training will be provided.
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