Position Title: General Manager - Resort

Location: Zanzibar, Tanzania

Salary Range: USD $ 6,500 - $ 8,500 per month

Benefits:

• ZSSF Contribution (Employee + Employer) as retirement benefits
• Fully Furnished Accommodation
• Duty Meals
• Annual Leave & Air Travel Tickets to point of origin
• Medical Insurance
• Cost of all Visa’s and work permits will be covered by the company

Experience Required:

• Minimum 15+ years in Deluxe Resorts (with more than 100 rooms)
• Preferably experience in coastal areas
• East African experience is a preferred requirement

Education:

• Degree in Hotel Management from a reputed institute
• MBA in Marketing & Business Development is an added advantage

Reporting To: Director

Job Description:

My Client is seeking a highly experienced and dynamic General Manager for their deluxe resort in Zanzibar. The ideal candidate will be a strategic leader with a proven track record of driving business profitability and overseeing entire business operations in a coastal resort setting.

Key Responsibilities:

• Oversee overall operations and functions of the resort, ensuring profitability.
• Establish partnerships with international travel brands to maximize business.
• Optimize the use of resources, including managing profit centers like the golf course.
• Provide strategic direction to the Sales & Marketing team to achieve targets.
• Conduct regular briefings and meetings with all head departments.
• Ensure compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Lead key property issues including capital projects, customer service, and refurbishment.
• Handle complaints and oversee service recovery procedures.
• Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Ensure the ongoing profitability of the hotel, meeting or exceeding revenue and guest satisfaction targets.
• Make decisions in the best interest of the hotel and management.
• Deliver hotel budget goals and set strategic goals for the property.
• Develop improvement actions and implement cost-saving measures.
• Monitor P&L statements and react with impactful strategies.
• Closely monitor the hotel's business reports daily and make informed decisions.
• Ensure monthly financial outlooks for Rooms, Food & Beverage, Admin & General are accurate and on target.
• Maximize room yield and resort revenue through innovative sales practices and yield management programs.
• Prepare monthly financial reports for owners and stakeholders.
• Draw up plans and budgets for the owners.
• Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
• Act as the final decision-maker in hiring key staff.
• Coordinate with HODs for the execution of all activities and functions.
• Oversee and manage all departments, working closely with department heads daily.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Take ownership of all guest complaints.
• Provide effective leadership to the hotel team.
• Lead all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Handle corporate clients and assist in new client acquisition with the sales team when required.
• Assist in residential sales and development with strong sales prospects.
• Safeguard the quality of operations (internal & external audits).
• Ensure compliance with legal requirements, including Occupational Health & Safety Act, fire regulations, and other legal requirements.

Application Process:

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications. My client looks forward to welcoming a dedicated and innovative leader to their team!