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Job Summary
Key Responsibilities:- Manage daily hotel operations to achieve customer satisfaction and financial goals.
- Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
- Ensure compliance with health, safety, and licensing regulations.
- Develop and implement operational strategies to maximize revenue and minimize costs.
- Monitor and analyze guest feedback to implement improvements as needed.
- Lead and motivate a diverse team of department heads and staff members.
- Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
- Prepare and manage budgets, forecasts, and financial reports.
- Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.
- Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
- Proven leadership skills with the ability to inspire and manage a large team effectively.
- Strong understanding of hotel operations and industry trends.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel management software and Microsoft Office suite.
- Certification in Hotel Management or related field is a plus.
Bright Placements (PTY) Ltd
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