Job Summary
FRONT DESK
Key Responsibilities:
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Greeting Visitors: Welcome guests with a warm and professional demeanor, direct them efficiently, and notify staff of visitor arrivals to create a positive first impression.
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Answering Calls: Manage incoming calls, redirecting as needed, taking messages, and providing basic information to callers to ensure a smooth communication flow.
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Administrative Support: Assist with various clerical tasks, including photocopying, filing, data entry, and managing office supplies, contributing to the overall efficiency of daily operations.
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Handling Correspondence: Sort and distribute mail, emails, and packages, and handle outgoing mail as required, maintaining an organized flow of information.
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Maintaining Reception Area: Keep the reception area tidy and presentable, ensuring all necessary stationery and materials are stocked for a welcoming environment.
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Problem Resolution: Address inquiries and resolve issues promptly and professionally, escalating when necessary, to ensure a positive experience for both visitors and staff.
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Ad Hoc Requests: Attend to ad hoc requests from your manager or senior management, showcasing your flexibility and dedication to supporting the team.
Qualifications:
- National Senior Certificate or equivalent.
- Previous experience in a similar role is preferred but not always required.
- Training in administrative procedures or office management is beneficial.
- Excellent communication and interpersonal skills.
- Proficiency in using office equipment (e.g., phone systems, printers).
- Organizational and multitasking abilities.
- Attention to detail and accuracy in administrative tasks.
- Customer service orientation.
- Knowledge of basic computer applications.
- Ability to handle stressful situations with calmness and professionalism.
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